Privacy Policy

1. Introduction

At Favorao Hotels ("we," "our," or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or stay at one of our properties.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. Information We Collect

We may collect information about you in various ways:

2.1 Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for an account
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact our customer service
• Use our services during your stay

This information may include:

• Name, email address, postal address, and phone number
• Payment information and billing address
• Date of birth and gender
• Passport or ID information
• Travel itinerary and preferences
• Special requests or requirements
• Loyalty program membership details
• Feedback and survey responses

2.2 Information Collected Automatically

When you access our website or mobile applications, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Page view information and browsing history
• Location information
• Time and date of access
• Referral URLs and search terms

We use cookies and similar tracking technologies to collect this information. For more details, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your reservations and stays
• Create and maintain your account
• Process payments and billing
• Provide customer service and respond to inquiries
• Personalize and enhance your experience
• Send you marketing communications, promotions, and updates
• Conduct research and analysis to improve our services
• Comply with legal obligations
• Protect our rights, property, and safety
• Detect and prevent fraud and security incidents

4. Sharing of Your Information

We may share your personal information with:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Partners

We may share your information with business partners, such as loyalty program partners, co-branded partners, and other companies we collaborate with to offer products or services.

4.3 Legal Requirements

We may disclose your information where required by law or if we believe that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, or destruction. However, no Internet transmission is ever completely secure or error-free.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

Favorao Hotels
Attn: Privacy Office
123 Luxury Lane
Paradise City, PC 12345
Email: [email protected]
Phone: +1 (555) 123-4567