Last Updated: April 15, 2025
1. Introduction
At Favorao Hotels, we are committed to promoting responsible gaming practices in all our casino facilities. We believe that gaming should be an enjoyable form of entertainment, not a way to make money or escape problems.
This Responsible Gaming Policy outlines our approach to ensuring that our guests can enjoy our gaming facilities in a safe, controlled environment.
2. Our Commitment
Favorao is committed to:
- Promoting responsible gaming and preventing problem gambling
- Providing information and resources for guests who may be concerned about their gambling habits
- Training our employees to recognize signs of problem gambling and respond appropriately
- Preventing underage gambling
- Ensuring that our gaming operations are conducted with integrity and transparency
3. Responsible Gaming Measures
3.1 Information and Awareness
We provide clear information about responsible gaming throughout our casino facilities, including:
- Signs and brochures with information about responsible gaming
- Display of odds and probability of winning for all games
- Visible clocks in gaming areas to help guests keep track of time
- Information about available support resources for problem gambling
3.2 Staff Training
All of our casino staff receive comprehensive training on responsible gaming, including:
- Recognizing signs of problem gambling
- How to approach guests who may be experiencing gambling problems
- Knowledge of available resources and referral procedures
- Enforcement of age verification protocols
3.3 Self-Exclusion Program
We offer a voluntary self-exclusion program for guests who wish to restrict their access to our gaming facilities. Guests who enroll in this program:
- Will be denied entry to gaming areas
- Will not receive gambling-related marketing materials
- Will be removed from player reward programs
- May choose exclusion periods ranging from 6 months to lifetime
To enroll in our self-exclusion program, please speak with a member of our responsible gaming team or visit the casino's responsible gaming information center.
3.4 Betting Limits and Time Limits
We offer options for guests to set personal limits on their gambling activity:
- Deposit limits (daily, weekly, or monthly)
- Loss limits
- Time limits for gaming sessions
- Cooling-off periods
These limits can be set by speaking with our casino staff or through our player reward program portal.
4. Age Restrictions
All guests must be at least 21 years of age to enter our gaming areas or participate in any gambling activities. We maintain strict age verification procedures:
- ID checks at all casino entrances
- Regular floor monitoring by trained staff
- No underage individuals are permitted in gaming areas, even if accompanied by an adult
5. Responsible Alcohol Service
We recognize that alcohol consumption can impair judgment when gambling. Our responsible beverage service practices include:
- Training staff to recognize signs of intoxication
- Refusing to serve alcohol to visibly intoxicated guests
- Monitoring consumption in gaming areas
- Providing complimentary non-alcoholic beverages to all players
6. Resources for Problem Gambling
If you or someone you know may have a gambling problem, the following resources are available:
6.1 National Problem Gambling Helpline
1-800-522-4700 (available 24/7)
6.2 Gamblers Anonymous
6.3 Gam-Anon (for family and friends of problem gamblers)
6.4 Local Resources
Information about local counseling and treatment options is available at our responsible gaming information center within the casino.
7. Self-Assessment
Consider asking yourself these questions to evaluate your gambling habits:
- Have you ever lied to people about how much you gamble?
- Do you gamble to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression?
- Have you made unsuccessful attempts to control, cut back, or stop gambling?
- Do you feel restless or irritable when trying to cut down on gambling?
- Have you risked or lost significant relationships, job opportunities, or educational opportunities because of gambling?
- Have you needed to borrow money to relieve financial problems caused by gambling?
If you answered yes to any of these questions, we encourage you to speak with one of our responsible gaming advisors or contact one of the resources listed above.
8. Contact Information
For questions regarding our responsible gaming program or to speak with a responsible gaming advisor, please contact:
Responsible Gaming Office
Favorao Hotels
Email: [email protected]
Phone: +1 (555) 123-4567 ext. 789
